Monday, 22 March 2010

The Customer Feedback Centre Client Review & Custom Questionnaires

We continue to enhance the functionality of TCF Centre and this week we have added a new Client Review Questionnaire as well as the ability to create your own custom questionnaires that are specific to your company.

Custom Questionnaires for your Company

As well as the standard questionnaires provided by The Customer Feedback Centre, you can now also create your own company specific questionnaires. These work in exactly the same way as the standard questionnaires; the only difference is that as a custom questionnaire is only used by your company, your site comparison data only relates to your company, rather than giving you comparison data across all companies on TCF Centre.

These custom questionnaires give our users more options as to how they wish to use client feedback for their firm, perhaps to add custom questionnaires specific to their own internal processes, to gather marketing information or even to create a staff questionnaire.

Client Review Questionnaire

A new Client Review Questionnaire has also been added to the TCF Centre list of standard questionnaires. This asks questions about the client review process relating to the factfind process, analysing progress towards goals or quality of communications or documentation.
As always we welcome your feedback, both on the new and existing functionality so please get in touch, we’d love to hear from you....and if you are not already using TCF Centre to manage your client feedback programme contact us on 01564 711153 to find out how we can help!

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